As the world embraces remote work and virtual collaboration, the need for effective Remote Monitoring Management (RMM) software has never been more apparent.
RMM tools allow companies to manage, monitor, and maintain IT systems across numerous locations, ensuring businesses can operate efficiently and securely.
In this comprehensive buyer’s guide, we’ll delve into the 12 best Remote Monitoring Management software solutions of 2023, analyzing their features, benefits, and pricing to help you make an informed decision.
ConnectWise Automate
ConnectWise Automate is a powerful RMM solution that combines remote monitoring, management, and automation capabilities in a single platform.
This software offers numerous features, such as asset management, patch management, and proactive monitoring, enabling IT teams to identify and resolve issues quickly.
ConnectWise Automate also boasts a robust third-party integration ecosystem, allowing users to integrate with popular tools like Office 365 and Webroot.
Pricing for ConnectWise Automate is quote-based, depending on your organization’s needs and size.
Advantages:
Powerful automation capabilities
Robust third-party integration ecosystem
Scalable for businesses of all sizes
Disadvantages:
The steeper learning curve for new users
Free trial: Yes, 14-day free trial
Pricing: Quote-based, depending on your organization’s needs and size
NinjaRMM
NinjaRMM is an intuitive and easy-to-use RMM platform designed to streamline IT management tasks for businesses of all sizes.
With features like automated patch management, real-time network monitoring, and remote access capabilities, NinjaRMM helps IT teams manage their networks proactively.
Additionally, this software integrates with popular PSA tools, such as ConnectWise Manage and Autotask, making it a versatile choice for businesses seeking an all-in-one solution.
Pricing for NinjaRMM starts at $75 per endpoint per month, with volume discounts available.
Advantages:
Intuitive and easy-to-use interface
Real-time network monitoring
Integration with popular PSA tools
Disadvantages:
Lacks some advanced features found in competitors
Free trial: Yes, 30-day free trial
Pricing: Starts at $75 per endpoint per month, with volume discounts available
Atera
Atera is an all-in-one RMM and PSA platform that offers a unique, per-technician pricing model.
This software combines remote monitoring, management, and ticketing functionality, making it an excellent choice for small and medium-sized businesses.
Critical features of Atera include asset management, patch management, and remote access capabilities.
Atera’s monthly pricing starts at $79 per technician, making it an affordable option for businesses with smaller IT teams.
Advantages:
The affordable per-technician pricing model
All-in-one RMM and PSA platform
Suitable for small and medium-sized businesses
Disadvantages:
Limited features compared to some competitors
Free trial: Yes, 30-day free trial
Pricing: Starts at $79 per technician per month
Kaseya VSA
Kaseya VSA is a robust RMM solution for managed service providers (MSPs) and mid-to-large-sized businesses.
This platform offers many features, including automated patch management, network performance monitoring, and endpoint security capabilities.
Kaseya VSA also integrates with popular PSA tools, like ConnectWise Manage and Autotask, allowing users to centralize their IT management processes.
Pricing for Kaseya VSA is quote-based, depending on the size and needs of your organization.
Advantages:
Robust feature set
Scalable for mid-to-large-sized businesses
Integration with popular PSA tools
Disadvantages:
It can be complex for new users
Free trial: Yes, 14-day free trial
Pricing: Quote-based, depending on the size and needs of your organization
Datto RMM
Datto RMM is a powerful, cloud-based RMM solution designed to help MSPs and IT teams streamline their network management processes.
Critical features of Datto RMM include automated patch management, asset tracking, and remote access capabilities.
This software also offers robust integrations with other Datto products and popular PSA tools, making it a versatile choice for businesses seeking a comprehensive IT management solution.
Pricing for Datto RMM is quote-based, depending on your organization’s needs and size.
Advantages:
Powerful, cloud-based RMM solution
Integration with other Datto products and popular PSA tools
Proactive monitoring capabilities
Disadvantages:
Some users report occasional performance issues
Free trial: Yes, 30-day free trial
Pricing: Quote-based, depending on your organization’s needs and size
Pulseway
Pulseway is a user-friendly RMM solution that offers real-time monitoring and management capabilities for businesses of all sizes.
With its mobile-first approach, Pulseway enables IT teams to manage their networks from anywhere, using any device.
Key features of this software include automated patch management, asset tracking, and remote access capabilities.
Pulseway also integrates with popular PSA tools like ConnectWise Manage and Autotask, streamlining IT management processes.
Pricing for Pulseway starts at $22 per endpoint per month, with volume discounts available.
Advantages:
Mobile-first approach for remote management
User-friendly interface
Integration with popular PSA tools
Disadvantages:
Limited features in the lower-tier plans
Free trial: Yes, 14-day free trial
Pricing: Starts at $22 per endpoint per month, with volume discounts available
ManageEngine Desktop Central
ManageEngine Desktop Central is an integrated RMM and endpoint management solution that offers a comprehensive set of tools for IT teams.
This software features patch management, software deployment, remote control, and asset management capabilities, ensuring that businesses can effectively manage their IT infrastructure.
ManageEngine Desktop Central also offers integrations with other ManageEngine products and popular third-party tools, providing a seamless IT management experience.
Pricing for ManageEngine Desktop Central starts at $795 per year for up to 50 endpoints, with additional plans available for larger organizations.
Advantages:
Comprehensive IT management solution
Integration with other ManageEngine products and popular third-party tools
Disadvantages:
The interface may feel dated for some users
Free trial: Yes, 30-day free trial
Pricing: Starts at $795 per year for up to 50 endpoints, with additional plans available for larger organizations
N-able RMM
N-able RMM, formerly SolarWinds MSP RMM, is a cloud-based RMM solution designed to help MSPs and IT teams manage and monitor their networks efficiently.
This software offers features like automated patch management, network performance monitoring, and remote access capabilities, making it an excellent choice for businesses of all sizes.
N-able RMM also integrates with other N-able products and popular PSA tools, providing a comprehensive IT management solution.
Pricing for N-able RMM is quote-based, depending on your organization’s needs and size.
Advantages:
Cloud-based RMM solution
Integration with other N-able products and popular PSA tools
Scalable for businesses of all sizes
Disadvantages:
Some users report occasional performance issues
Free trial: Yes, 30-day free trial
Pricing: Quote-based, depending on your organization’s needs and size
Continuum Command
Continuum Command is an RMM solution designed for MSPs and IT teams seeking a platform that combines remote monitoring, management, and automation capabilities.
This software offers many features, including automated patch management, asset tracking, and proactive monitoring, helping businesses avoid potential IT issues.
Continuum Command also boasts a robust integration ecosystem, allowing users to integrate with popular tools like Office 365 and Webroot.
Pricing for Continuum Command is quote-based, depending on your organization’s needs and size.
Advantages:
Combines remote monitoring, management, and automation capabilities
Robust integration ecosystem
Disadvantages:
The steeper learning curve for new users
Free trial: Yes, 14-day free trial
Pricing: Quote-based, depending on your organization’s needs and size
SysAid
SysAid is an all-in-one IT service management (ITSM) and RMM platform that offers a comprehensive set of tools for businesses of all sizes.
This software features asset management, patch management, and remote access capabilities, ensuring IT teams can effectively manage their networks.
SysAid also offers integrations with popular third-party tools, making it a versatile choice for businesses seeking a comprehensive IT management solution.
Pricing for SysAid is quote-based, depending on the size and needs of your organization.
Advantages:
Comprehensive ITSM and RMM platform
Scalable for businesses of all sizes
Integration with popular third-party tools
Disadvantages:
The interface may feel dated for some users
Free trial: Yes, 30-day free trial
Pricing: Quote-based, depending on the size and needs of your organization
Paessler PRTG Network Monitor
Paessler PRTG Network Monitor is a comprehensive RMM solution focusing on network monitoring and performance optimization.
This software offers features like real-time network monitoring, customizable dashboards, and alerting capabilities, making it an excellent choice for businesses seeking to maintain optimal network performance.
PRTG Network Monitor integrates with popular third-party tools, allowing users to create a cohesive IT management ecosystem.
Pricing for Paessler PRTG Network Monitor starts at $1,600 for up to 500 sensors, with additional plans available for larger organizations.
Advantages:
Focuses on network monitoring and performance optimization
Customizable dashboards and alerting capabilities
Integration with popular third-party tools
Disadvantages:
Lacks some RMM features found in competitors
Free trial: Yes, 30-day free trial
Pricing: Starts at $1,600 for up to 500 sensors, with additional plans available for larger organizations
Choosing the right Remote Monitoring Management software is crucial for businesses seeking to maintain efficient, secure, and reliable IT systems.
By considering the features, benefits, and pricing of the 12 best RMM solutions of 2023, you’ll be better equipped to make an informed decision for your organization.
Remember to assess your specific needs and budget constraints, and don’t hesitate to request demos or trial periods to ensure that the software you choose meets your expectations.